Privacy Policy
This Privacy Policy explains what information Luxury Comfy Transportation collects when you use this website to request a private transfer, how we use it, and the choices you have. By using this website you agree to this policy.
Information we collect
- Booking details: your name, email, phone number, pickup and drop-off locations, dates, times, flight details, number of passengers and any notes or extras you add.
- Account details: if you create or use an account, your email address and the bookings linked to it.
- Messages you send us through the contact form, email or WhatsApp.
- Basic technical data such as your IP address, browser type and pages visited, collected through cookies and similar technologies needed to run the site.
How we use your information
- To process, confirm and operate your booking and to contact you about it.
- To create and manage your customer account and send you invoices and booking emails.
- To process payments, prevent fraud and keep the website secure.
- To answer your questions and provide customer support.
Payments
Online card and PayPal payments are processed by our payment providers (such as Stripe and PayPal). We do not store your full card number on this website. Cash payments are made directly to your driver.
Sharing your information
We share the details needed to deliver your transfer with our drivers and operations team, and with service providers that help us run the website, take payments and send emails. We do not sell your personal information.
Cookies
We use cookies that are necessary for the site to work, for example to keep your booking draft, your cart or checkout, and your login. You can block cookies in your browser, but parts of the website may stop working.
Your choices
You can ask us to access, correct or delete the personal information we hold about you, subject to any records we must keep for accounting or legal reasons. Contact us using the details on our contact page.
Changes to this policy
We may update this policy from time to time. The latest version is always published on this page.